1. Who we are

This website is operated by [LEGAL ENTITY NAME], trading as Wellness World, CR [NUMBER], with its registered address at [ADDRESS]. For privacy questions, contact [PRIVACY EMAIL].

2. Information we collect

• Identity and contact details, including name, email, phone and delivery address.
• Account, order, invoice, returns, rewards and customer-service records.
• Payment transaction references and status; complete card data is handled by payment providers where applicable.
• Device, browser, IP address, cookie identifiers, usage and security logs.
• Marketing preferences, reviews, survey responses and information you choose to provide.

3. How we use information

• Create and manage accounts; process payments, orders, delivery, returns and refunds.
• Provide customer service, fraud prevention, security, record keeping and legal compliance.
• Operate rewards, referral and promotional programmes.
• Improve products, services, website performance and customer experience.
• Send marketing only where permitted and according to your preferences.

4. Sharing

We share information only as reasonably needed with contracted payment providers, delivery partners, hosting and IT providers, customer-support tools, professional advisers, regulators or authorities, and parties involved in a lawful business transfer. Providers should receive only necessary data and be bound by appropriate confidentiality, security and data-handling obligations.

5. International processing

Some service providers may process data outside Kuwait. Where this occurs, we will take reasonable steps required by applicable law to protect the information and manage the transfer.

6. Retention and security

We keep personal information only for as long as needed for the stated purposes, legal, tax, accounting, warranty, dispute and security requirements. We use reasonable organisational and technical safeguards, but no system is completely secure.

COMPLETE BEFORE PUBLICATION: Insert approved retention schedule: orders [X], support [X], accounts [X], marketing consent [X], security logs [X].

7. Your choices and requests

You may request access, correction or deletion where applicable, withdraw marketing consent, or object to certain uses by contacting [PRIVACY EMAIL]. Some information may need to be retained to comply with law, complete transactions, prevent fraud or resolve disputes. We may verify identity before acting.

8. Children

The site is not intended for children to create accounts or make purchases without the involvement of a parent or legal guardian where required. We do not knowingly collect children’s information contrary to applicable law.

9. Cookies and updates

See the Cookie Notice for cookie choices. We may update this policy and will show the revised date and provide additional notice where a material change or applicable law requires it.